Platinum Play Online Casino Review
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Yes, Platinum Play Casino is legit. It is obvious that Platinum Play Casino is not a scam because it is one of the most reputable online casinos. It is managed and controlled by a legal authority.
- A good Bonus system is a key part of a successful casino, and Platinum Play works hard to give you more for your money. From a fantastic Welcome Bonus to regular chances to earn free spins and prizes with regular promotions, you can rest assured that your loyalty will be rewarded, no matter your preferred game!
- Platinum Play Casino is atypical in that it isn't a casino that focuses heavily on slots. They do have a decent variety video slots available, including Immortal Romance Slot, EmotiCoins Slot and Game of Thrones Slot.
Platinum Play Casino has a modern style and looks good on the surface but read our in-depth review to find out if there is more to this online gambling site. Safe & Secure Fast Payouts. Try Casino Platinum play and enjoy success and win tempting rewards. Gambling meets all the requirements of customers. Hundreds of first-class games, reliable software provider, powerful bonus program, online support service and much more attract new users and allows to keep regular gamblers.
Does Platinum Play Casino cheat its players? Is it worth playing at? Continue reading…
Creating fun for people is not easy. Thus, many online casinos really struggle to remain fun gaming destinations. However, Platinum Play Casino says it spreads good times and happiness around the world. In fact, it says you should only join it if you think you can handle the fun. It asks: “Do you think you can handle the fun?” To which it answers: “Then start playing”.
This suggests that it is a go-to destination for players seeking fun-filled online casino gaming experience. The big question is whether this is just some clever advertising or whether Platinum Play Casino does spread good times and happiness.
That is, does the casino have the quality and variety of online casino games that’ll deliver a happy gaming sessions? Does the casino have exciting and rewarding bonuses? Does the casino offer stress-free services (like easy and fast payments, effective customer service, etc) that’ll make for easy and happy gaming? In the first place, is Platinum Play Casino legit and safe?
This Platinum Play Casino review will examine the online casino in order to provide the information that will help you answer these questions and more. The review is structured as follows:
- Platinum Play Casino: at a glance
- About Platinum Play Casino – Background, Is Platinum Play Casino legit, Is Platinum Play Casino safe, Restricted Countries
- Game Offering – Software, Games Selection, Live Casino, Jackpot Games
- Bonus Offering – Bonuses, Bonus Conditions
- Banking – Deposits, Withdrawals
- Customer Support Service – Self Help, Contact Help
Platinum Play Casino – at a glance
About Platinum Play Casino
Platinum Play Casino is an online casino that advertises as giving a “platinum plated experience since 2004”. There was a time when “gold standard” was regarded as the highest possible standard; but “platinum standard” is now regarded as a superior standard.
Thus, saying it gives a “platinum plated experience” is simply saying that it is one of the best online casinos around. To know this, this review starts with this part that looks at the legality of the casino.
Background
Platinum Play Casino is operated by the Fortune Lounge Group, which is also known as the Digimedia Group. This Group is one of the biggest operators of online casinos in the business. Some of the other online casinos under Digimedia include: Royal Vegas Casino, Euro Palace Casino, All Slots Casino, 7 Sultans Casino, Fortune Room Casino, Casino Lavida, and more. In some time past, Digimedia had some problems with affiliates, which led to a lot of negative reviews of its casinos; but it has since cleaned up, and is now highly regarded.
Platinum Play Casino is licensed and regulated. The casino is accredited by e-Commerce and Online Gaming Regulation and Assurance (eCOGRA); it is also licensed by the Malta Gaming Authority (MGA). This means that when playing in Platinum Play Casino, you’ll benefit from a fair, safe and open gaming experience.
Platinum Play Casino comes with a very interesting theme. As mentioned earlier, it projects having a “platinum standard”, which is arguably the highest possible rating standard. However, we didn’t find a dazzler of a website that “platinum-plated” implies.
We were not too surprised because the online casinos of the Digimedia Group are known for their simplistic design. However, Platinum Play Casino does have that platinum look relative to its sister sites (other online casinos from the Digimedia Group).
That is, it has a rich design that is superior to that of most casinos of Digimedia. Cuing into the simplicity of Digimedia’s casinos, Platinum Play Casino is an easy casino that even players new to online casinos will not have problems with.
Is Platinum Play Casino legit?
The legit question is one that every online casino player should ask so as to avoid being ripped off by the scam artists that roam cyber space. The simple answer to whether Platinum Play Casino is legit is “yes”.
This position comes is an objective one that is formed after a consideration of a couple of points as follows:
Robust operator – As mentioned, the casino comes from Digimedia, which is not just a 100% legal, and legit casino operator, but one of the biggest operators. With its profile, it is hard to see anything but a legit online casino coming from it. The Group also operates numerous other online casinos that are regarded as legit; so it is hard to see only Platinum Play Casino steering to the scam fields.
16 years operating record – As mentioned, Platinum Play Casino was launched in 2004, which means that it has been around for over one and a half decade. Scam houses just cannot last that long. After ripping off a few players, scam houses are found out; and with the exposure, they run for the covers and disappear. That Platinum Play Casino is going strong after about 16 years can only mean that it is legit.
eCOGRA certification – As mentioned, Platinum Play Casino is accredited by eCOGRA. You’ll find the eCOGRA seal of Approval in the website; and if you click on it, it’ll take you to the eCOGRA page to view the certificates. eCOGRA is one of the best auditors in the industry.
It tests casino’s games for fairness, so its seal is awarded to only casinos that are found to offer fair gaming. This means that every game round can be won. Since most scam houses are rigged to totally remove or seriously limit winning hands, the fact that Platinum Play Casino is a fair house where every player can have winning hands can only mean that it is legit. What is more, it is hard to see the highly reputable eCOGRA accrediting a scam online casino.
MGA operating license – As mentioned, Platinum Play Casino is licensed and regulated by the Malta Gaming Authority (MGA). This means that the casino complies with the strict regulations of the licensing jurisdiction, which amongst other things ensure that fair gaming is provided, that deposits are safe, and that winnings are paid.
The MGA is a strict regulator that comes down hard on its casinos that falters with heavy fines and other penalties. It even helps with the resolution of player-casino disputes, and the statistics show a bias towards players. This means that Platinum Play Casino is well regulated. In fact, that it is under the oversight of the MGA is a sure-fire sign that it is legit.
That said; being operated by a robust operator, having a 16 year operating record, being certified fair by eCOGRA, and being licensed and regulated by MGA, there is no doubt that Platinum Play Casino is legit.
Is Platinum Play Casino safe?
When using an online casino like Platinum Play Casino, you’ll share sensitive information which include (but not limited to) your personal details (like names, contacts etc) and your payment instrument details (like credit card detail, etc).
Everyone will agree that such information should be well protected. Thus, the ideal online casino should be legit (so the operator does not rip you off), but it should also be safe (so your sensitive data does not leak out to others keen on ripping you off).
Thankfully, Platinum Play Casino ticks the safety box. In fact, it says the casino is similar to a high-security bank vault. It makes use of the best casino security measure to ensure that all your information (personal data, transaction data, etc) is 100% untouchable by dodgy characters.
This security is the standard Secure Socket Layer (SSL) digital encryption technology. It is every bit as serious as it sounds. The technology encrypts data using bank-grade encryption protocols, and the data is transmitted via a private channel that blocks off prying ears and eavesdroppers. With the use of SSL technology, there is no doubt that Platinum Play Casino is safe.
Restricted Countries
Platinum Play Casino serves a lot of countries. In fact, the website is available in a couple of international languages, which includes French, Dutch, Portuguese, and Spanish. This way, players from some countries can access the casino and enjoy its provisions in a language that they are more comfortable with.
However, like every other legit online casino, Platinum Play Casino does not accept players from everywhere. The restricted countries, from which players cannot create an account are: Afghanistan, Andorra, Australia, Austria, Belgium, China, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom. For all the players in the big U’s (the United States and the United Kingdom); this will be very disappointing.
Rating and Summary of “About Platinum Play Casino”
Game Offering
Casinos are primarily for entertainment purposes. In this regards, Platinum Play Casino says it “has been entertaining players for more than 10 years”, and that all that have signed with it “have enjoyed endless entertainment”.
To determine if the casino does provide an alluring experience, this part of the review examines the game offering of the casino, specifically the software, games selection, and more.
Software
Software Provider
Platinum Play Casino is powered by Microgaming. Except one is new in the online casino fields, Microgaming can easily be identified as one of the best game providers in the industry. The game studio employs latest technology, and creates games with some of the sharpest graphics, most engaging sound effect and game-play, and more. Thus, with Microgaming powering Platinum Play Casino, qualitative gaming is guaranteed.
However, the different game studios differentiate their platforms with sets of unique features. Thus, players may have a liking for the distinctive features of particular gaming platforms. Unfortunately, Platinum Play Casino, like any other online casino powered by a single software provider, cannot serve players who fancy features of gaming software other than the software that powers it. That is, in Platinum Play Casino, you cannot get something other than features of Microgaming.
Gaming Flexibility
An element of an alluring gaming experience is gaming flexibility or convenience. Thankfully, Platinum Play Casino does well in this regards. You do not have to go to your PCs to access the casino; you can access the casino using mobile devices. This gives the freedom of playing games on the go – from anywhere and at anytime.
The casino also has its games available in download mode as well as Instant Play mode. Using the former (download mode), to play games, you’ll have to download the casino software to your device. This has the advantage of allowing players access the full features of the casino.
Using the latter (Instant Play mode), the downloading casino software is not required to play games; rather you can simply load the games directly from a web browser in any device. The Instant Play version offers more gaming flexibility.
This is because since there is no download of software to any particular device, you will not be restricted to playing games from a particular device. Rather, you can play from any device. However, there are many download-only games that cannot be accessed when using the Instant Play mode of play.
Games Selection
Number of Games
Platinum Casino offers over 700 online casino games. If you look around at online casinos in the market, you’ll see that Platinum Play Casino is relatively well stocked.
Variety of Games
Platinum Play Casino does very well in terms of the different types of games that it provides. No matter your gaming preference, you’ll find your favourite games in the house, including slots, table games, video pokers, and variety games. Not only that; you’ll also find a relatively good number of these games.
Slots
Slots may have started as second-rated casino games, but thanks to elements such as simple and thrilling game-play as well as potential huge payouts, they have become firm favourites for players. Thus, the ideal online casino will have a ton of them. Platinum Play Casino does exactly this, as it provides hundreds of the spinning reels. Its slot collection includes Arcade Slots, Reel/ Classic Slots, and Video Slots.
Some of the best slot titles in the industry are available in its lobby. These include: Break Da Bank, Wheel of Wealth, Rapid Reels, Jewel Thief, Jackpot Express, Fortune Cookie, Tomb Raider, Jurassic Park, Hitman, Avalon, Thunderstruck II, Jungle Jim El Dorado, Six Acrobats, Immortal Romance, etc.
One of the beauties of slots is their themes, which allow players to identify with the game according to their lifestyle preferences. Thankfully, whatever theme you can imagine, there’s probably a slot games in Platinum Play Casino with the theme. As such, whatever your taste or lifestyle preference, you’ll a slot games for your entertainment.
Table Games
As mentioned, it is not just that the casino classics are featured in Platinum Play Casino, but the casino have a relatively strong collection of these games. It is not news that many online casinos have a slot focus, which usually leads to a very weak selection of other games. However, if you are a fan of the classics (blackjack, table pokers, baccarats, roulettes, and craps); you’ll be happy with the options available at Platinum Play Casino. For example, Blackjack fans will find Classic Blackjack, Atlantic City Blackjack, Double Exposure, European Blackjack Redeal, Spanish Blackjack, Vegas Downtown Blackjack, Vegas Strip Blackjack, and more. Also, poker fans will find 3 Card Poker, Cyberstud Poker, Pai Gow Poker, Poker Pursuit, and more.
Video Poker
Video Pokers blend video slots and pokers for a super thrilling gaming experience. Thus, the ideal online casino will feature these amazing combos. Thankfully, Platinum Play Casino is one of the best places to be as a Video Poker fan.
Microgaming’s focus on Microgaming is unmatched in the industry; and powered by Microgaming, Platinum Play Casino is able to offer players the large Microgaming’s Video Poker selection. There are over 25+ titles including the very best such as All Aces Video Poker, All American Video Poker, Jacks or Better, Aces & Faces, Aces & Eights, Double Bonus, Deuces & Joker, Tens or Better, Deuces Wild, and more.
Variety Games
Some games just “stubbornly” refuse to be classed as slots, table games, or video pokers. Examples are scratch cards, and casual games like Keno and Bingos. Any serious online casino will provide these “variety games” so as to cater to players that do not fancy the regular online casino games. Thankfully, Platinum Play Casino does.
Its Scratch cards collection includes Germinator, Whack a Jackpot, Pharaoh’s Gems, Bunny Boiler, Kashatoa, and more. Bingos include Electro Bingo, Mayan Bingo, Ballistic Bingo, Pharaoh Bingo, Super Bonus Bingo, and more.
Live Casino
Platinum Play Casino also has a live casino. This provides live dealer games which are simply live action from the floor of a land-based casino streamed to players’ devices. Thus, players get the real experience of playing in a brick and mortar casino as well as the convenience of online casino gaming.
The Live Casino of Platinum Play Casino is powered by Evolution Gaming which is a leader in live dealer games. It gives excellent video and audio streaming of the action operated by highly trained croupiers. The Live Dealer games also give the social element that is distinctive of land-based casinos, because the interface allows interaction with the Live Dealers as well as with other live players at the table.
The Live Dealer games in Platinum Play Casino include: Live 3 Card Poker, Live Baccarat, Live Blackjack, Private Blackjack 5, Private Blackjack 10, Live Dream Catcher, Live Caribbean Stud Poker, Party Table, and Private Table.
Jackpot Games
Winning large sums of money with a small bet is what draws people to casinos. Such wins come from the jackpots; as such jackpot is the blood that gives casinos life. Thankfully, being that Platinum Play Casino is powered by Microgaming, it is home to some of the most popular progressive jackpot games in the industry.
These progressives are connected to the Microgaming range of casinos, meaning that anytime the game is played in any of the casinos, a part of the bet is contributed to the jackpot. Thus, the jackpot gets bigger and bigger until it is won.
The most popular progressive jackpot game in the industry is Mega Moolah, which guarantees a 7-figure win. It is available in Platinum Play Casino. Other jackpot games you can grab in the casino to take your gaming to new horizons are: Major Millions, Jackpot Deuces, Cyberstud Poker, Cash Splash, Treasure Nile, King Cashalot, Tunzamunni, Fruits Fiesta, Lots A Loot, and Wow Pot.
You’ll notice that you must not be a slot player to chase the mega bucks of progressive jackpots. These continuously-growing jackpots are also attached to Video Pokers, Blackjacks, and Roulettes.
Rating and Summary of Game Offering
Bonus Offering
One appeal of the online casinos over their brick and mortar counterparts is significantly more giveaway opportunities. Thus, the ideal online casino should have a good range of bonuses and casino rewards. This part of the review examines the bonus offering of Platinum Play Casino – the bonuses and conditions attached to such bonuses.
Bonuses
Platinum Play Casino does relatively well in terms of bonuses. It has many different bonus offers with which players can increase their game play, and get a wider opportunity to win and unlock both casino and real-world prizes.
Welcome Bonus
The first of the casino’s bonuses is the new player (or welcome) bonus. Platinum Play Casino welcomes its new players with a relatively attractive 3-part offer that is up to $800.
The offer works as follows:
- 1st Deposit: 100% deposit bonus up to $400
- 2nd Deposit: 100% deposit bonus up to $200
- 3rd Deposit: 100% deposit bonus up to $200
There are many things to like about the offer. First, it is relatively huge. Getting bonus money up to $800 is fine anytime. Secondly, the bonus comes with 100% match percentage, allowing players to get maximum bang for their buck. As a result, you won’t pay more (in deposits) to get a particular bonus. So getting the full $800 bonus requires deposits totaling $800 ($400, $200, and $200 respectively). Thirdly, that the bonus is spread to cover the first three deposits makes redeeming the full bonus amount easier. There’s no doubt that making three deposits of $400, $200, and $200 in order to claim the full $800 deposit will be more convenient (to many players) than having to make a single deposit of $800. Staggering the welcome bonus lighten the weight of the deposit amount required to get the full bonus.
Another thing to like about the welcome bonus is that the minimum deposit amount to be eligible for the bonus is $10.This is relatively low, ensuring that players with low budgets do not miss out.
Other Bonuses
What of when you lose your new player status? Platinum Play Casino advertises that it has different promotions that run on daily, weekly and monthly bases. It adds that these include deposit match bonuses, free spins, and more.
However, at the time of writing this review, we didn’t find any ongoing promotion featured in the “promotions” page of casino’s website. However, the casino did say that “To ensure you keep up with all of the casinos promotional events, you’ll need to keep an eye on your email inboxand the promotions page of your casino software. All of your personalized invitations to platinum-grade fun will appear there and will offer you the chance to enter directly”.
We didn’t like that the casino talks big about having many promotions offers but did not feature these offers in its website. From experience, promotions-generous sites do not hide away their offers. More so, “hiding away” promotional offers in the casino software instead of having them in the casino website means that players will have to create casino accounts before they know exactly what is on offer. If you like having pertinent information before making a commitment (which we think is a wise course), this will be disappointing. The process should be having all the information before committing to creating a casino account.
Loyalty Program
Platinum Play Casino also has a loyalty program that’ll reward you as long as you remain with it. For this, it says “the Rewards programme is the extra-juicy cherry on top of gaming at Platinum Play”. For every credit you wager, you’ll be rewarded with Rewards Points. In fact, upon joining the casino and making your first deposit, you’ll be automatically admitted into the reward program; and you’ll get 2,500 Rewards Points to kick things off. Once you’ve accumulated enough points, you’ll be able to exchange these for bonus credits. Thus, the more you play, and the more Reward Points you earn; the more bonus casino credits you can get.
Like all Reward Programs in the industry, the Platinum Play Casino Reward Program is tiered (that is, there are different Status Levels). Players are started at the lowest level; and as they earn points, they climb up the levels.
The main benefit of climbing up the level is better exchange rate when redeeming Reward Points. That is, a particular amount of points will fetch you more casino credits in a level than it will fetch you in a lower level. However, there are tons of other player perks obtainable from the program, which include: access to exclusive offers, monthly bonuses, personalized support, and more. But know that each higher level in the program unlocks better and bigger benefits.
While it is fine that there is a program that rewards player’ loyalty, we didn’t like that detailed information about the program is not given. For example, from the casino’s website, there is no way of telling:
- The number of Status Levels in the program. It says “Bronze today, Prive tomorrow” to suggest that the start-off level is Bronze, and the ultimate level is Prive; but there is nothing about how many status levels exists in between.
- Amount of points required to climb into each level. Apart from that you get “a Loyalty boost of 2,500 Loyalty points to kick things off”, there is nothing else said about the amount of points you’ll need to have to progress from Bronze level into whatever level is after it (and beyond).
- Particular benefits of each level of the program. It says that “Each of our lucrative Loyalty Levels unlocks its own set of unique rewards”; but there is nothing said about the particular rewards that you’ll get as a member in a particular level of the program.
Thus, from the information in the casino’s website about the loyalty program, you know that a program exists that’ll reward your game-plays; but you know virtually nothing else. Once again, if you’ll want information before committing to anything, this will be disappointing.
Bonus Conditions
Casino bonuses usually come with conditions. So before claiming a bonus, it’s good to know what restrictions apply. Here, we’ll look at bonus wagering requirement, and games’ contribution to play-through.
Bonus Wagering Requirement
In Platinum Play Casino, all deposit bonuses (except otherwise stated) are subject to a 50x play-through. Thus, if the full first deposit bonus ($400) is redeemed, before withdrawals can be made from the account, the amount wagered must be up to $20,000 (which is 50 x $400). If free spins are redeemed, winnings from the free-plays are credited as bonuses and must also be rolled over 50 times before withdrawals can be made from the account.
Players always want play-through requirement to be as low as possible, so that after redeeming a bonus, they’ll not have to wait too long before they can make withdrawals. Unfortunately, the 50x play-through requirement is relatively high. Thus, if you redeem bonuses in Platinum Play Casino, it will take relatively long to clear the bonuses and be able to withdraw.
Games’ Contribution to Play-through
Also, when playing with bonuses, the games do not have equal weights towards meeting wagering requirement. Some do well while others do poorly. So if you must play with bonuses; to meet wagering requirement fast, you’ll have to play games that do well towards meeting the requirement.
In Platinum Play Casino, the games contribute to wagering as follows:
- 100% – All Slots, Keno & Scratch Card games (Re-spin games count 10%)
- 8% – All video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack)
- 2% – Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers
- 0% – all baccarats, all roulette, craps, Table Poker, Red Dog, Sic Bo, and Casino War as well as game play on Multiplayer tournaments, and wagers placed using the gamble feature
This means that except you will be playing Slots, Keno, and Scratch Cards, it will be useless to redeem bonuses in Platinum Play Casino. With other games (other than Slots, Keno, and Scratch Cards) having relatively low (or no) contribution to wagering, clearing bonuses will be very difficult. For example, where a $100 wager on slots will count as $100 towards meeting play-through requirements, it will count as $8 if the wager is on the video pokers or Blackjacks, and it will not count at all if the wager is on any other game. More so, if any of the games with 0% is played when a bonus is active, it will lead to winnings being confiscated.
Thus, if you’ll like to play with bonuses, and especially if you’ll not be playing slots, Keno or scratch cards, Platinum Play Casino is not a fine destination. There are many other casinos out there where non-slot games have better contribution towards meeting play-through requirement.
Rating and Summary of Bonus Offering
Banking
In using Platinum Play Casino you’ll have to deposit money into your casino account, and you’ll want to be able to receive any money you win during your game-play. Thus, deposits and withdrawals are important aspects of online casino gaming.
Deposits
You’ll want to know how the process is, what banking methods are available for depositing money into your account, what limits apply, the processing speed, and more.
Deposit Process
The deposit process is as hassle-free as you’ll find. To make a deposit; once you have logged in, click on the Bank button, then under deposit select your deposit method and enter the required information in relevant fields.
Deposit Options
If an online casino supports a wide range of deposit options, you’re more likely to find one for conveniently funding your account. Thankfully, Platinum Play Casino does very well in this regards. All the popular generic payment methods and many region-specific options are supported. Specifically, the options available are:
Visa, MasterCard, Diners Club International, Visa Electron, Maestro, Entropay, Delta, Baloto, Todito, Solo, Switch, Paysafecard, Neosurf, Pago Efectivo, Flexepin, ClickandBuy, EZIPay, iDEAL, Ukash, Skrill, Neteller, EcoPayz, Euteller, eChecks, CartaSi, iDebit, Nordea, Postepay, POLi, instaDebit, JCB, Ticket Premium, UseMyFunds, Lobanet, Multibanco, EPS, Trustly, GiroPay, Abaqoos, eKonto, Przelewy24, Sofort UberWeisung, WebMoney, ewire, Boleto, Moneta, Teleingreso, and Direct Bank Transfer.
Note that, some options will not be available to you depending on your location. However, with so many options available, players from everywhere should be able to find an option with which to conveniently top their account. The only problem will be if the player is looking for crypto currency options. Unfortunately, despite the numerous advantages of the cryptos, Platinum Play Casino does not support them.
Deposit Limits
Every gaming house limits how much players can pay in; and Platinum Play Casino is no exception. The minimum deposit amount is $10. Players always want the minimum deposit amount as low as possible, so that it will not be difficult to meet the deposit threshold. The $10 minimum that Platinum Play Casino requires is fine as it is relatively low.
Deposit Processing Time
When using many of the deposit methods, the transaction is instantly processed. This means that deposited funds will reflect in your gaming account immediately after completing the transaction. This will be good news to any one that’ll want to deposit and start playing with the funds immediately.
Withdrawals
When you have winnings, you’ll also want to know how the process is, the methods with which you can get paid, the limits that apply, and the payout speed.
Withdrawal Process
The process of withdrawing winnings from Platinum Play Casino is itself very straightforward and hassle-free. When logged in, click on the Bank button and select “Withdrawal”; then enter the amount you want to withdraw as well as any other required information.
Withdrawal Options
Getting paid will be relatively easy if the casino supports a range of banking methods for withdrawing. Thankfully, Platinum Play Casino ticks this box. When withdrawing, the method used for deposit will be automatically selected as the withdrawal method, except the deposit method is not supported for withdrawals. In that case, you can select an alternative; but with Platinum Play casino supporting a good range of withdrawal option, even this will not be a problem.
The options available are: Visa, Diners Club International, Visa Electron, Maestro, Solo, Switch, ClickandBuy, EZIPay, Ukash, Skrill, Neteller, EcoPayz, eChecks, CartaSi, Postepay, instaDebit, EPS, Przelewy24, Wire Transfer, and Check.
Just like with the deposits, some of the options may not be available to you by virtue of your location. Also, cryptos are not supported for cashing out.
Withdrawal Limits
There are also limit to how much can be cashed out. The minimum withdrawal limit is $50. Players usually want the minimum deposit amount as low as possible, so that they’ll not have to build a large balance before they can request payment. Unfortunately, you’ll need to have $50 before you can cash out from Platinum Play Casino. This is relatively high as there are casinos that allow cashing out $20.
Also, the minimum cash out amount is $4,000 per week (if the amount you are withdrawing is 5 times or more, greater than your lifetime deposits). Otherwise it seems that $10,000 per day can be withdrawn.
Players always want the maximum deposit amount to be as high as possible, so that if they hit a large win, it will not take long to withdraw everything. However, the $4,000 per week maximum that Platinum Play Casino allows is relatively low. If a really large win is gotten, it’ll take several months of $4,000 per week withdrawals to completely withdraw everything.
Payout Speed
If you request payment of your winnings, will it be okay with you if the payment comes in two years time? I don’t any player that’ll answer yes to that. Thus, it is not enough that a legit online casino pays; it is also important that the payout is fast.
In this regards, Platinum Play Casino does so-so. This is because, like other casinos of Digimedia, there is a pending period of 24 hours. This means that if you request payment, the casino does not attend to it until at least 24 hours after. After the pending period, the withdrawal is processed; and if approved, the payment is issued.
After issuance of payment, how long it’ll take before you receive it will depend on your withdrawal method as follows:
- eWallets: 24 – 48 hours
- Credit/ Debit Cards: 2 – 5 business days
- Bank Transfers: 3 – 7 business days
- Cheques: 7 – 28 business days
There’s no doubt that the “withdrawal pending period” delays payment. Thus, Platinum Play Casino does not come out as super-fast in terms of payouts. The casino reason for holding withdrawal pending is so that players who choose to may reverse withdrawals and have the funds available for playing. However, it is this very purpose of the pending period that many gaming enthusiasts (including us) are no fans of it. We see it as predatory. This is because any fund that you play with is more likely to be lost to the casino that to hit a win. So many withdrawals that are reversed will be lost to the casino; and the player who previously had money on the way to his/ her account will end up empty handed.
Platinum Reels Casino Free Spins
Rating and Summary of Banking
Customer Support Service
All life’s roads have bumps; and you may meet some of these when journeying on the online casino road. Online casinos know this; and they usually make available a Support service to help players with a smooth ride. In this regards, Platinum Play Casino helps its players via self-help resource and contact-help service.
Self Help Resource
The self-help resource is the regular FAQ (Frequently Asked Questions). This will be invaluable to players who like finding answers themselves. Actually, it’s always advised that players who have questions first check the FAQ, because the question could just have been well treated there.
However, the FAQ page of Platinum Play Casino is very short. In fact, only 5 questions are answered (how to register an account, how to make a deposit, what happens when transactions time out, how to make a withdrawal, and how to reverse a withdrawal).
Contact Help
Platinum Play Casino has a team of player support agents that will be happy to help. So if the self-help FAQ is not sufficient, you can reach out to the online casino. For this, Platinum Play Casino provides an email service and a Live Chat service. To use the email service, simply send your support submissions to fortunelounge@playersupportcentre.com. To use the Live Chat service, you can click on the message icon in many pages of the casino’s website, or click on the Live Chat link in the “Contact” page of the website. Depending on your country, you may be able to reach support agents of Platinum Play Casino via telephone, Whatsapp, and Skype. The wide range of options for contacting the support agent is a big plus of the support service of Platinum Play Casino.
Even more impressive is the response time of the service. When using the live chat, you’ll gain connection to an agent in only a few minutes; and after that feedback is instant. When using the email service, you’ll receive a reply to all submissions in 24 hours.
Rating and Summary of Customer Support Service
Conclusion
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Platinum Play Casino promises the platinum-plated experience; and on many fronts, it delivers this. It is as legit as an online casino can be, as it has official certification and operating licenses from reputable authorities (eCOGRA and MGA respectively).
It also has a wonderful game offering – an impressive high quality 700+ games from Microgaming that includes titles from all genres of casino games. Platinum Play Casino really leads in its game offering because unlike many other online casinos that focus on slots to the detriment of other games, Platinum Play Casino has relatively strong sections of all the games types. That is, whether you play slots, the card or other classics, video pokers, or variety games, you’ll find many options to max your entertainment. There are even live dealer games that give the closest experience to being in a brick and mortar casino. If you want to chase the jackpots, the biggest progressives are on offer. It even welcomes new players with a sweet 3-part bonus that is up to $800.
However, the casino is not without its faults. We’ll like that its bonus offers be available in the website and not just in the casino software. Also, the relatively high wagering requirement and relatively low contribution of games to play-through work to make it difficult to clear bonuses and be allowed withdrawals. Also, we think withdrawal limits can be better; and we are no fans of the withdrawal pending period that delays payouts.
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However, on the whole, Platinum Play Casino is a fine online casino. We recommend it. If you are not in the US or any of the restricted countries, and you can look past the “negatives” pointed out, then there should be no reason not to join and see what the “platinum plated” gaming experience is all about.
Pros
- Has vast experience, as it is operated by Digimedia and has been operating since 2004
- A well regulated online casino that is under the oversight of Malta Gaming Authority
- A fair online casino that is accredited by eCOGRA
- A safe online casino that uses industry standard SSL technology
- Powered by Microgaming allowing it to provide games with high quality features
- For more gaming flexibility, games can be accessed via download format and Instant Play
- Mobile gaming is supported to allow gaming on the go
- Provides a rich roster of games numbering over 700
- Provides the about 16 jackpot games from Microgaming, which includes Mega Moolah
- Provides Live Dealer games (powered by Evolution Gaming) which give the experience of playing from the floors of a real casino
- Offers a relatively attractive welcome bonus which is up to $800, and spread to cover the first three deposits
- Offers a loyalty program to reward players who remain in the casino
- Offers a relatively long list of banking options for both depositing and withdrawing
- Deposits are immediately processed, so you’ll have the deposited funds immediately available for playing
- Minimum deposit limit ($10) is relatively low, so even players with low budgets are catered for
- Provides customer support using many channels – email, live chat, telephone, Whatsapp, and Skype
- Support service has relatively fast response time
Cons
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- The site does not have the dazzling look that “platinum standard” implies; but relative to Digimedia casinos, it does well
- US players are not accepted
- You’ll have to create an account to view the full roster of games
- You’ll have to be content with Microgaming games/ features, as other game providers are not featured
- The website does not feature the other bonus offers of the casino
- The loyalty program is vague
- The wagering requirement is relatively high (50 times bonus amount)
- Many games have relatively low contribution while others do not contribute at all towards meeting wagering requirement
- Does not support crypto currencies for either deposit or withdrawals
- Minimum withdrawal amount ($50) is relatively high, so it will take relatively long to build a balance for withdrawal
- Maximum withdrawal amount is relatively low ($4,000 per week), so it’ll take very long to withdraw a large balance
- There is a withdrawal pending time of 24 hours, which delays payout
- The self-help FAQ page is very weak